Privacy Policy Statement

This policy explains our handling of your personal information and site data. Your privacy and the security of your information are important to us.

Information We Collect

We collect site data to improve your experience, security, and platform performance.

• Contact details you submit, such as name, phone, or email for responding to queries.
• Browser and device identifiers for platform protection and improved navigation.
• Site activity and usage metrics logged to help us identify trends and improve services.
• Preferences or consent choices regarding cookies or communication.

How We Use Information

We only use your details for site operation, service improvement, and regulatory compliance.

• Respond to your enquiries or feedback with relevant information.
• Maintain secure and user-friendly operation of the platform.
• Analyse site activity to identify patterns and improve content.
• Comply with legal and regulatory requirements in Australia.

Legal Basis for Collection

Australian law governs our approach to data use and retention.

Information is processed for legitimate business needs, or when you provide direct consent (e.g. by submitting an enquiry form). We retain data only as necessary for regulatory or operational purposes.

Sharing of Information

Your personal data is not sold. We share only as required by law or with necessary service providers.

• Disclosures are limited to trusted vendors providing support or hosting.
• We may share data with regulatory bodies to comply with law.
• Anonymised, aggregated patterns may be used for performance analysis.

Data Security

Our platform uses industry-standard technical and administrative measures to keep your personal data secure. Access to sensitive information is limited to authorised staff, and robust protocols are followed to protect against loss, misuse, or unauthorised disclosure.

Your Rights

You can exercise privacy rights under Australian law and relevant global regulations.

• Request to review the personal data we hold about you.
• Update or correct inaccurate or outdated information on request.
• Withdraw consent or ask for deletion of your information.
• Request restriction of uses outside core site operation.

Cookies

Cookies help us provide a smoother and more secure site experience. You can modify or decline cookies in your browser settings at any time.

Cookie Policy Cookie Policy

Contact Us

For privacy concerns or data questions, contact our support team by phone, email, or post.

Changes to This Policy

We notify users of material changes to privacy practices via this page. Check regularly for any updates.